My Account

Can I complete my purchase without creating an account?

We recommend you create an account with us before placing your order in order to easily track your item, however you can also complete your purchase as a guest.

I forgot my password

For help in recovering your password please click here.

Can I update my account information such as my name, address, and email address?

You can update your personal information by logging into your account.

Can I add a new shipping address or update the registered one?

You can add a new shipping address, or update your billing address by logging into your account. You will not be able to change the address displayed in your order history. 

I would like to close my account

If you would like to close your account please contact us directly here.


Subscribe to our Newsletter

If you would like to subscribe to our newsletter please click here.

Unsubscribe from communications from us

If you would like to unsubscribe from communications with us please click here

What kind of information will I receive?

We will notify you about our latest releases and Grand Seiko news


Can I pre-order an item?

If you would like to place a pre-order on any items which have a pre-order option available on the item page, please contact us directly.

I am unable to find the item I am looking for

If you are struggling to find the item you are interested in on our website, please contact us.

I am struggling to find an item I saw on your website just a few days ago

It is possible that the item is sold out or temporarily unavailable. Please contact us directly and we will confirm the availability.

Can you special order items?

We may be able to arrange a stock transfer for you, or offer a special-order service on items which are not available online. To discuss this service for an item which interests you, please contact us directly.

Retail Prices

As the official South African brand retailer, all our prices are Recommended Retail Prices as stated on the website.

Placing an Order

How can I confirm whether my order was placed correctly?

After you place your order, you will receive an “Order Confirmation” email which will include the items you ordered along with your shipping and billing address details. Please keep the email as a confirmation of your purchase and contact us directly if any of the details are incorrect.

If you registered for an account with us, you can also confirm the order details in the “Orders” section of your account.

I placed an order, but did not receive an "Order confirmation" email

If you did not receive an “Order Confirmation” email, please contact us directly and we will confirm your order status and details.

Can I change the items in my shopping bag?

You can change the contents of your shopping bag including the items added and the quantity, before clicking the “PLACE ORDER” button.

After you place your order on the checkout page, you will not be able to change or cancel your order. Please contact us directly here with your order number and we will amend or cancel the order for you.

Can I change/cancel my order?

Please contact us if you would like to cancel your order before it is dispatched.

Can you adjust my watch?

We can adjust your bracelet to your wrist requirements before shipping the watch to you. When completing a purchase, please advise your requirements in the comments field or alternatively please contact us directly here.

Order Payments

What kind of payment methods do you offer?

Click here to view our payment methods.

Do you offer finance?

You can Buy Now and Pay Later with our many payment options.  Please review our payment methods for more information.

Orders and Shipping

How much is your delivery fee?

We are pleased to offer complimentary delivery at no charge on all online orders within South Africa.

When can I expect my order?

All items in stock will be dispatched within 2 - 5 business days of receiving a cleared payment for the order.

Where is my delivery?

If you did not receive a confirmation email with your order tracking details after 5 working days, please contact us.

Service and Repairs

The item previously purchased has been broken or is no longer functioning as it should be. Can you repair it?

Please refer to our Repairs policy here.

How long does the Grand Seiko warranty last?

From the 1st of October 2021 Grand Seiko extended the warranty from three to five years on all timepieces purchased at any authorised retail partner worldwide. The new five-year warranty is in effect from October 1, 2021, and will also be applied to any Grand Seiko watch purchased on or after January 1, 2021.

Grand Seiko Warranty Details Search

To provide a more accurate and prompt after-sales service the warranty information of each watch is registered online for any watches purchased from and including the 1st of October 2021. To search for your registered warranty details, please enter your watch information here.

What is your Service cost?

The price of servicing a watch depends upon several different factors, including the watch model and the type of movement.
Please get in touch regarding your service enquiry with our Customer Service Team here.

How much will a watch repair cost?

The price of your repair depends upon several different factors, including the watch model, the type of watch, the age of the watch or if it is water resistant etc. If your watch is out of guarantee or the repair is not covered by the guarantee, an estimate letter will be sent to you advising of all the charges involved. We will not proceed with any work until we have had your authorisation to do so.

How often should I have my watch serviced?

As with any precision instrument with moving parts, it is important to have your watch serviced at regular intervals to maintain its optimum performance and to replace gaskets that can become worn and hardened with age which will reduce the water resistance of your watch.

Please refer to your watch manual for the recommended service time or contact us directly. The service intervals will also depend upon the type of watch, the climate and environment it is worn in and the general care taken by the owner of the watch.

Am I able to purchase watch parts?

For technical and quality reasons, and to ensure the high standard of repair required by Grand Seiko, we do not supply spare parts to our customers. We recommend that you send your watch to the Service Centre to have the watch part(s) replaced.

How should I look after my watch, case, and strap?

Shocks: Your watch is a precision measuring instrument. Treat it carefully, and it will serve you well. Avoid undue shocks (such as dropping on hard surfaces).

Perspiration: You should aim to protect your watch from heavy perspiration. Please remember to wipe it dry as soon as conveniently possible.

Extreme Temperatures: Quartz watches are much less affected by extreme temperatures than mechanical watches, and are designed to keep good time if worn on the wrist for eight hours a day with ambient temperatures between -10°C and +35°C.

If removed completely from the wrist your watch may lose time but will return to normal accuracy as soon as you start wearing it again.

If your watch is stored at temperatures outside the normal range (as low as -10°C or as high as +60°C) the electronic components may cease to function normally.

The response time of liquid crystals used in the displays on digital watches at temperatures below freezing is slow, and they tend to look very dark at high temperatures, but standard performance returns at normal temperatures.

Battery life can be significantly reduced at high temperatures (above 40°C), and battery fluid may even leak out.

Chemicals: Chemical substances, gases, mercury, etc., may change the colour of cases, bracelets and straps. Mercury (for instance, from a broken thermometer) can cause particularly unsightly grey discolouration of gold plating.

General watch care:

Metal bracelets should be washed carefully in water. If dirty, use a soft toothbrush with soap and water to brush away the dirt. Finally, rinse with water and dry carefully with a soft cloth.

If your watch is not water resistant, be careful not to get water on the case. Cases should be wiped gently with a slightly moistened soft cloth and then dried carefully.

Leather straps should be slightly loosened in the summer, when they may absorb perspiration. A tight strap not only prevents the passage of air over the underside of the strap, but can also cause a perspiration rash on the wrist. If the strap ever becomes wet with perspiration, wipe it dry with a soft cloth. When you take off your watch, leave it in a well-ventilated spot. Never put it in a sealed container when it is still damp with perspiration. Avoid leaving your strap watch in direct sunlight as the strap colour may fade.