FAQ

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After you place your order, you will receive an “Order Confirmation” email which will include the items you ordered along with your shipping and billing address details. Please keep the email as a confirmation of your purchase and contact us directly if any of the details are incorrect.

If you registered for an account with us, you can also confirm the order details in the “Orders” section of your account.

If you did not receive an “Order Confirmation” email, please contact us directly and we will confirm your order status and details.

You can change the contents of your shopping bag including the items added and the quantity, before clicking the “PLACE ORDER” button.

After you place your order on the checkout page, you will not be able to change or cancel your order. Please contact us directly here with your order number and we will amend or cancel the order for you.

Please contact us if you would like to cancel your order before it is dispatched.

Click here to view our payment methods.

You can Buy Now and Pay Later with our many payment options.  Please review our payment methods for more information.

All items in stock will be dispatched within 2 - 5 business days of receiving a cleared payment for the order.

If you did not receive a confirmation email with your order tracking details after 5 working days, please contact us.

From the 1st of October 2021 Grand Seiko extended the warranty from three to five years on all timepieces purchased at any authorised retail partner worldwide. The new five-year warranty is in effect from October 1, 2021, and will also be applied to any Grand Seiko watch purchased on or after January 1, 2021.

The price of servicing a watch depends upon several different factors, including the watch model and the type of movement.
Please get in touch regarding your service enquiry with our Customer Service Team here.

The price of your repair depends upon several different factors, including the watch model, the type of watch, the age of the watch or if it is water resistant etc. If your watch is out of guarantee or the repair is not covered by the guarantee, an estimate letter will be sent to you advising of all the charges involved. We will not proceed with any work until we have had your authorisation to do so.

As with any precision instrument with moving parts, it is important to have your watch serviced at regular intervals to maintain its optimum performance and to replace gaskets that can become worn and hardened with age which will reduce the water resistance of your watch.

Please refer to your watch manual for the recommended service time or contact us directly. The service intervals will also depend upon the type of watch, the climate and environment it is worn in and the general care taken by the owner of the watch.

Shocks: Your watch is a precision measuring instrument. Treat it carefully, and it will serve you well. Avoid undue shocks (such as dropping on hard surfaces).

Perspiration: You should aim to protect your watch from heavy perspiration. Please remember to wipe it dry as soon as conveniently possible.

Extreme Temperatures: Quartz watches are much less affected by extreme temperatures than mechanical watches, and are designed to keep good time if worn on the wrist for eight hours a day with ambient temperatures between -10°C and +35°C.

If removed completely from the wrist your watch may lose time but will return to normal accuracy as soon as you start wearing it again.

If your watch is stored at temperatures outside the normal range (as low as -10°C or as high as +60°C) the electronic components may cease to function normally.

The response time of liquid crystals used in the displays on digital watches at temperatures below freezing is slow, and they tend to look very dark at high temperatures, but standard performance returns at normal temperatures.

Battery life can be significantly reduced at high temperatures (above 40°C), and battery fluid may even leak out.

Chemicals: Chemical substances, gases, mercury, etc., may change the colour of cases, bracelets and straps. Mercury (for instance, from a broken thermometer) can cause particularly unsightly grey discolouration of gold plating.

Metal bracelets should be washed carefully in water. If dirty, use a soft toothbrush with soap and water to brush away the dirt. Finally, rinse with water and dry carefully with a soft cloth.

If your watch is not water resistant, be careful not to get water on the case. Cases should be wiped gently with a slightly moistened soft cloth and then dried carefully.

Leather straps should be slightly loosened in the summer, when they may absorb perspiration. A tight strap not only prevents the passage of air over the underside of the strap, but can also cause a perspiration rash on the wrist. If the strap ever becomes wet with perspiration, wipe it dry with a soft cloth. When you take off your watch, leave it in a well-ventilated spot. Never put it in a sealed container when it is still damp with perspiration. Avoid leaving your strap watch in direct sunlight as the strap colour may fade.